Frequently Asked Questions

What is an Escape Game?
Our escape games are adventures designed to test your teamwork, observation skills and cleverness! You and your team must explore the rooms, solve mysteries and puzzles and ultimately overcome the final obstacle to win the game in one hour!

Where are you located?
Escape the Netherworld
2076 West Park Place Blvd
Stone Mountain, GA 30087

How can I book a Game?
The easiest way to book a game is through our online booking site. To check availability and reserve your game, click here. Online reservations must be booked 4 hours in advance. We also accept phone reservations, and may be able to accommodate your group with less than 4 hour’s notice.

Can my friends and I book separately?
We suggest one person books for the entire group, that way you can make sure to get all the spots you need for your group.

What are your operating hours?
Click the button below to see available games and hours of operation.

If you would like to book a Corporate Group, Birthday party or special event please call us at 678-580-5642 to set up special times during hours we are normally not open.

Can I book a time slot that is not available on the website?
Yes. Please contact us with your request at least 48 hours in advance to book your room. Rooms booked outside of normal business hours will be charged as a private room at peak hours; six ticket minimum at $35 per person plus taxes and fees.

How long before my scheduled time do I need to arrive?
Please arrive at least 15 minutes before your scheduled game time in order to complete our electronic waivers and pregame briefing videos. Briefing begins up to 10 minutes BEFORE your listed game time, and the game begins exactly on time. If there are other groups in the room when the time begins, you will NOT be allowed to enter late. If you have booked a private room, or are the only group to book a room, you will be allowed to start late, but your 60 minute window cannot be extended and therefore you will not have the entire hour to complete the room. No refunds will be offered for late arrivals or no-shows.

What should I bring with me?
Just your brain, and an adult if you are under sixteen (16) years old. Nothing else is allowed to be taken into the games. Please put all personal belongings including your cell phone (please silence your cell phone) in the lockers provided for you before entering the game room. No external tools are allowed within the game. Everything you need to solve the game will be provided for you.

Can I bring food or drink?
No outside food is allowed in the lobby. Drinks in resealable bottles may be brought into the lobby, but must be left in the lockers when entering the games.
Parties and Corporate Events who rent the party room may bring in catered food options. Please see the groups page for more information.

Do you serve food or drinks?
Before or after your game, you will find many restaurant choices within 2 miles of our location.

Will we really be locked in a room?
No, you’re not. The rooms at Escape the NETHERWORLD are never locked. Doors that exit the game will be marked with an “Emergency Exit” sign. Please do not open these doors once the game has begun. If you NEED to step out of the room you are free to do so. However, any individual who leaves the room during the game will NOT be allowed back in. The game will continue for the remaining guests. The person who leaves the room will be escorted back to the lobby to wait for their group. There is no refund for leaving a room early.

Is it scary like the haunted house?
Our games tend to have creepy themes, but there are no actors in the rooms to scare you.  Our games do have some surprise elements that may startle you from time to time. Most of these can be disabled for a less startling experience at the group’s request. Please note that the group must be unanimous in their desire to disable the pop scares within the room. To ensure that you play a less scary version of our rooms, you must book the room as a private game.

How difficult are the games?
Our games are quite challenging, but victory is possible for any group who works together, is very observant, and can solve the mysteries and puzzles that surround them! If you are experienced gamers let us know and we will let you try to make it without help.  If you are new to escape games we will try to help you on the right path.

What happens if we can’t solve any of the puzzles?
Each room has a themed point of contact between you and your Game Master. Escape the NETHERWORLD allows a group to ask for up to three (3) hints to help them progress through their game. The Game Master may at his discretion provide additional unsolicited hints. These will not count towards your three-hint limit.

How much does an escape game cost?
Each game costs $28 per person, plus taxes and fees, for a non-private game. To book a room as private, the price is $35 per person, minimum 4-6 people depending on the day and time, plus taxes and fees.

Is there a different price for children?
Children and adults pay the same price for their game.

Do you offer group discounts?
Yes. Please see our groups page for more information.

What is the difference between a public and private game?
A public game is open to multiple groups as long as space allows. If you book four (4) spots for a public game, you may be playing with strangers as a part of your group. The cost of a public game is $28 per person plus taxes and fees.
A private game allows you to ensure that you and your friends are the only players in the game. Depending on the time of day, private rooms require a minimum of four (4) tickets sold during non-peak hours or six (6) tickets sold during peak hours. The cost of the private game is $35 per person plus taxes and fees.

Can I pay in cash on arrival?
Generally, no. In order to book a room, the balance must be paid in full at the time of booking. However, if your friends have booked a private room, they may bring additional people with them (who may pay cash or card onsite) up to the maximum number of players allowed in the room. Additional players will be charged the private booking rate.

What is the minimum number of players needed to play?
The MINIMUM number of tickets sold in order to run a room is FOUR (4). If you booked LESS than four (4) players, you will need ADDITIONAL people to book the same game time with you in order to play the game. There is not a minimum number of PLAYERS, however, so if the minimum tickets purchased is not met, you will be given the choice to book another game time containing other players to equal the MINIMUM, or pay for the additional tickets to meet the minimum and play with fewer than four (4) players in the room. (This is not recommended due to the difficulty of our games, but it is an option at the players’ discretion.)

Can our group have more than the maximum room capacity play together at once?
We do not recommend playing a room with more than 8 players.  If however you book a private game or you have booked up all 8 slots and would like to have a few more join the game, call us and we may be able to accommodate your request.

Can you accommodate large parties or corporate events?
Yes! Escape the NETHERWORLD has a large party room available for rent in addition to the three escape games. We can comfortably accommodate groups up to thirty-six (36) people. Please contact us for information on larger groups and corporate events. The room is available for $75 per hour or $5 per person per hour, whichever is less. There is a two-hour minimum rental. Please contact us for group rates for games and more information at 678-580-5642.

Can I play a game a second time?
Only if a Private game is booked. If one player in a group has already played a game, it will diminish the experience for all the new players in the game. Escape the NETHERWORLD MAY at certain times offer “2nd Chance” days. On these days, former players will be invited back to attempt a failed room with other players who had a similar experience. Another option for replaying a room is to book the room a second time as Private with all players who have played the room before.

Can I book an entire room?
Yes! Each escape game holds 8 people. If you have seven or eight (7 or 8) people to play, you can book all 8 spots in the public room to have the room to yourself. If you have six (6) or fewer people in your group, it is best to book the room as Private. The cost per person is higher for a Private room, but you are guaranteed to have the room to yourself. The minimum number of tickets for a Private room varies depending on the time of the game. Although it is not recommended to play with fewer than four (4) players in a room, there is no minimum number of players required to play the game.

I made a reservation, but I can’t make it, what do I do?
We understand that things can come up. If you can’t make a reservation, please notify us at 678-580-5642 within 24 hours prior to the reservation to reschedule your game. There are no refunds, but we are happy to reschedule with notice. There are no refunds or reschedules for no shows, cancellations or reduced players within 24 hours of the scheduled game.

I have a health condition, is it safe for me to play?
It really depends… some health conditions may pose considerable safety risks. If you have a pace-maker, severe heart conditions, epilepsy, claustrophobia, are pregnant, or have a physical disability which makes standing or crawling difficult we may politely ask you to not participate. You will be in a room without seating for up to an hour. Remember, our staff reserves the right to refuse anyone for any reason.

Are children allowed?
The games at Escape the NETHERWORLD are challenging and require adult supervision.  There must be at least one adult accompanying children under age 16. Escape the NETHERWORLD is not recommended for children under 8 years old.

What should I wear?
Wear comfortable, non-restrictive clothing that you wouldn’t mind getting a little dirty. High heeled shoes are not recommended.

Is Escape the NETHERWORLD wheelchair accessible?
Yes! All of our games, our lobby, and briefing room are wheelchair accessible, although there may be a few areas within the games that are difficult to access in a wheelchair. Please call with further questions or recommendations for your group. We also have a wheelchair accessible bathroom. Please inquire at the front desk.

Can we bring alcohol?
No. Alcohol on the premises is not allowed. Also keep in mind that anyone who comes in under the influence of alcohol or drugs might not be allowed to participate. Besides, you want to be SHARP when you enter our games. Save the celebration for after you ‘escape’.

Any other rules?
There is no smoking, drinking, food or photography allowed in any of our games.  Click here for a full list of all the game rules

What happens after my game?
At the end of your game, whether you won or failed the room, your Game Master will come into the room, debrief your group and take a group photo. The photo will be instantly sent to any person within the group who requests it. Please feel free to share your post-game group photo with friends and on the web.

#EscapeTheNetherworld

We do ask that you please not spoil the fun for others. When talking or posting about your experience in the game, please keep answers to puzzles, clues, specific theme elements, secret doors, and key locations to yourself. If you discovered something that wasn’t initially evident when you entered the room, it was designed to be discovered in that way. The discovery was part of your experience, and we’d like it to be part of the experience for future guests as well.